Customer First

Our Customer First Officer is responsible for driving a customer culture across all of the Council and has specific responsibility for implementing and then managing a corporate complaints system.  This will include monitoring complaints, ensuring complaints are responded to, producing reports and statistical data with recommendations for improving services and advising and assisting with the training of staff on dealing with customers.

The Council operates a Customer Service Centre at “the Hub” within the Dolphin Leisure Centre Complex which does not come under the responsibilities of our Customer First Officer.  For more information on the Customer Service Centre, please email: csc@bromsgrove.gov.uk or Telephone: 01527 881288

Other more general customer queries to the Council can be sent to: worcestershirehub@bromsgrove.gov.uk

The Council has recently developed a Customer First Strategy. The strategy outlines plans to build a council that is customer focused and can be viewed by clicking on the link below.

We have also developed a Customer First Charter which sets out our commitment to all our Customers. This can be viewed by clicking on the link below.

Documents

Customer First Strategy  (541.59 KB)

Customer First Charter  (78.49 KB)